Refund Policy

We aim to deliver high‑quality services and ensure you are satisfied with the outcome.

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Under Australian Consumer Law, you are entitled to a remedy if a service is not delivered as agreed or has a major issue.

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If there is an issue
If you are not satisfied, please contact us as soon as possible so we can assess and resolve the issue.

 

Depending on the situation, we may:

• fix or complete the work

• provide a partial refund

• offer an alternative solution

 

Change of mind
We do not offer refunds for change of mind once work has commenced.

 

Deposits
Deposits may be non‑refundable if cancellations occur within a short notice period or after materials and preparation have been organised.